YAYA's Grillhouse Edinburgh values your satisfaction and trust. By using our services, you agree to comply with the following terms. We reserve the right to amend these terms at any time; changes take effect immediately upon posting.

1. Refunds and Order Issues

Refunds are granted solely at the discretion of YAYA's Grillhouse Edinburgh. We do not offer refunds for customer errors, including but not limited to:

• Accidental selection of the wrong service (e.g., delivery vs. collection).
• Incorrect contact information, addresses, or phone numbers that result in failed or late delivery.
• Any other mistakes made during the checkout process.

Please ensure all details are accurate before confirming your order.

2. Liability

YAYA's Grillhouse Edinburgh is not liable for losses or damages related to:

• Health issues arising from undisclosed food allergies or medical conditions. It is your responsibility to notify us of allergies when ordering.
• Loss of employment or business due to order delays, errors, or cancellations.
• Consequential losses arising from the use of our services.

3. YAYA's Rewards Program

Our rewards program allows customers to earn points on purchases. Please note:

• Points are redeemable for discounts or promotions at our discretion.
• Points have no monetary value and cannot be exchanged for cash.
• We reserve the right to modify or terminate the program at any time.
• Fraudulent activity will result in the immediate forfeiture of points.

4. Marketing and Communication

By using our services, you consent to receive marketing communications (offers, discounts, and updates) as part of our rewards program. You may opt-out at any time by contacting us directly.

5. Service Revocation

We reserve the right to revoke access to our services for any reason, including misuse or failure to comply with these terms. Revocation does not entitle the user to compensation or refunds.

6. Payment Processing

All payments are processed securely via STRIPE. YAYA's Grillhouse does not store your payment information. By ordering, you agree to STRIPE’s privacy and security policies.

7. Order Tracking and Safety

For the safety of our team and customers, all orders are tracked. In the event of an emergency or legal concern, we will cooperate fully with law enforcement and comply with police requests.

Contact Information

YAYA's Grillhouse Edinburgh
76 Colinton Mains Dr, Edinburgh, EH13 9BJ

Last Updated: 30/12/2025